Values can be right and still fail in execution
On the translation layer between the people setting direction and the people expected to make it real.
What we see inside programmes that have lost direction. Each one takes a single mechanism, at the point where every person involved is still doing something reasonable.
On the translation layer between the people setting direction and the people expected to make it real.
How the real reason gets filtered out before it reaches the top.
Honest at the bottom, green at the top: how bad news loses its words on the way up.
No one defied it. Each team did the reasonable thing with the version it was given.
An instruction makes sense where it was written. By the time it reaches the work, it has changed shape.
The sentence that explains everything and examines nothing.
At head office, every room agreed with the new direction. The sites are still waiting to see what actually changes.
A leader who is none of the bad bosses, and a team that has learned to say as little as possible.
A yes was true the day it was given. Nobody confirmed it again.